Privacy Policy

Introduction

Memory Labs ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our services.

Information Collection

We collect information you provide directly to us, such as when you:

• Upload content for digitization and enhancement
• Contact us for support or inquiries
• Use our website or services

The types of information we may collect include:

• Personal information (e.g., name, email address, phone number)
• Payment information (e.g., credit card details): held by our payment provider, Stripe
• Content you upload (e.g., photos, videos, audio files)

Use of Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Enhance and process the content you upload
• Communicate with you, including sending updates and responding to inquiries
• Personalize your experience with our services
• Process transactions and send you related information
• Analyze usage and trends to improve our services

Use of Data from Google Workspace APIs

We do not use data obtained through Google Workspace APIs to develop, improve, or train generalized AI or Machine Learning (ML) models. Data accessed via these APIs is used solely for the specific purpose of providing the requested services to you.

Sharing of Information

We may share your information with third-party service providers who assist us in operating our business, such as:

• Cloud storage providers (e.g., Google Drive, Dropbox)
• Payment processors (e.g. Stripe)
• Data enhancement and processing tools

**We do not sell your personal information to third parties.**

Data Security

We implement a variety of security measures to protect your personal information, including:

• Encryption of sensitive data
• Access controls to limit who can access your information
• Regular security assessments and updates

User Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Object to or restrict the processing of your personal information
• Withdraw your consent at any time, where applicable

To exercise these rights, please contact us at [getmemorymaker@gmail.com](mailto:getmemorymaker@gmail.com)

Cookies and Tracking

We use cookies and similar tracking technologies to collect usage data, improve our services, and personalize your experience. You can control the use of cookies through your browser settings.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date at the top of this document. We encourage you to review the Privacy Policy periodically to stay informed about our practices.

iOS App Privacy

Our iOS app, iOS North, requires certain permissions to provide its core functionality:

Photos Access

We request access to your Photos library for the sole purpose of downloading and saving photos to your device. While our app requests full access to your Photos library, we:

• Only use this access to download photos to your device
• Do not view, analyze, or process any photos other than those being downloaded
• Will delete photos from our systems upon your request
• Do not upload your existing photos without your explicit permission
• Do not store or retain copies of your photos on our servers beyond what's necessary to fulfill your requests
• Do not analyze, scan, or use your photos for any purpose other than delivering them to your Photos library

Notifications

We request permission to send notifications solely to alert you when:

• Your photo downloads are complete
• There are important updates about your requested services

You can manage or disable notifications at any time through your device settings.

Data Collection and Storage

Our iOS app is designed with privacy as a priority:

• We do not collect analytics on your photo library content
• We do not share your photos with third parties
• We do not use your photos for training AI models
• Any temporary storage of photos during the download process is secured and deleted once the process is complete
• We do collect usage data to improve product performance and deliver a better product experience

You can revoke permissions for photos access or notifications at any time through your iOS device settings.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: